Shipping Policy

At Ribz, we are committed to delivering your order safely and on time across Pakistan.

Delivery Time

• Orders are usually processed within 1–2 business days.

• Standard delivery usually takes 3–7 business days after order processing.

• Delivery to remote areas may take additional time.

• During sales, promotions, public holidays, or unexpected courier delays, delivery may take longer.

Shipping Charges

• Shipping charges are calculated and displayed at checkout.

• Any applicable free-shipping offers will be clearly mentioned on our website.

Order Tracking

Once your order has been dispatched, we may provide a tracking number through SMS, WhatsApp, or email, depending on the information available from the courier service.

Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and products. Customers are responsible for providing a correct and complete delivery address and an active phone number.

Delivery Delays

Ribz is not responsible for delays caused by courier services, weather conditions, public holidays, strikes, incorrect addresses, or other circumstances beyond our control.

Incorrect or Incomplete Address

Please carefully check your delivery information before placing your order. If an order cannot be delivered because of an incorrect or incomplete address, additional delivery charges may apply for re-shipping.

Failed Delivery

If a customer refuses or repeatedly fails to receive a COD order, Ribz reserves the right to restrict or refuse future COD orders from that customer.

Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible with clear photos/videos of the package and product so we can review the issue.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team through the contact details provided on our website.

Ribz reserves the right to update this Shipping Policy at any time without prior notice.